Dawn and I recently moved to a new apartment which is about 3 miles away from our old one. We had Verizon DSL and the most basic land-lined phone service for something like $38 per month.
When it came time to move, Dawn called to have our exact service transfered to our new address, where Verizon is the exclusive telephone and internet provider. They even offer their new FiOS here, but we didn't want to pay that much.
The problem is that they not only took down the wrong address, but they didn't have the correct callback phone number, either. They finally called us on our land line just before we moved to say that the address they had didn't exist, so Dawn spent a couple hours on the phone with them trying to get the correct address. She even had the woman repeat it back correctly to her three times. It was supposed to be installed yesterday.
Mind you, we were getting calls for the previous resident here until yesterday, as well. We also could use her internet service (I think she had FiOS because I had a 2MB/s download speed on her connection). I think this might have contributed to the problem, though this woman supposedly moved out on August 31.
Anyway, I called them this morning and they determined that my phone and internet service had been cancelled because they still had the wrong address (2016 instead of 2060). I couldn't figure out why it was cancelled. Maybe the tech guy was like, "duh, there is no 2016, so they must want to cancel their service." So the tech support guy referred me to another Indian woman who referred me to a local agent who could only sign me up for new DSL service. However, I realized that if I don't have Verizon phone service, I can't actually get the DSL. If I need to order new phone service, I probably won't get to keep my old phone number! ARGH!
At this point, I have three options:
1. I could try to get my old phone number back which would involve hours on the phone and perhaps some yelling, or
2. I could cancel my newly ordered DSL service for the phone number that was cancelled and order fresh, probably FiOS. However, when I went to their website to get a quote, it said that there was existing phone service on the address that I gave them. Bloody hell.
3. I could wait a couple of days to see if my phone magically starts working, and then wait until the 25th for my "new" DSL service to be activated.
Did I mention that the tech support hold music is the most annoying elevator music imaginable?
@#$%ing Verizon.
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